Help Center

If your package hasn’t shipped yet, our team can do their best to help with changes. Even though we’re a small team, we move quickly. So shoot us an email right away to info@deepecologie.com. Once your order ships, we’ll be unable to chase after the delivery truck (we’re surfers, not runners).

See our Returns guidelines to send your product back for a refund or exchange once it does arrive.

About the same amount of time it takes for you to adjust back to civilization after a trip to the wilderness, one business day.

In all seriousness (because your purchase is serious business to us), your order will ship as quickly as possible. This is typically the following business day after your purchase is complete.

Once your package is sent out, we’ll email your tracking number, which could take up to 24 hours. We won’t blame you if you constantly refresh the tracking page over the next few days, but please, go outside!

Once your order is shipped, you will receive an email notification with the tracking info for your delivery.

You may also find tracking information in the Order History section of your account.

At checkout, you will have the option to choose express shipping for an additional cost. We’ll be sure to have our extra fast runners scheduled for when that happens.

We want you to be as happy as a palm tree in the wind with your order. If you’re anything less, you’ll have 30 days to initiate a return. Please make sure all returned garments are unworn with hangtags still attached.

If you need to return something you purchased, contact info@deepecologie.com and request a shipping label for returns. Before you do, make sure you read our Returns Policy above.  

If you order was a gift, please contact us to initiate a return.

Of course! If you ordered the wrong size, we are happy to exchange it for another size. Please contact info@deepecologie.com to initiate an exchange. Include your order number and the name, size and color of the item(s) you’re wishing to exchange for.

We try to issue refunds as quickly as possible! Once we receive the return package and inspect the item(s), we will issue your refund. Under normal conditions, this process typically takes 10-18 days from the time you send it back. During the holiday season, please allow up to an additional 10-20 days.

Once your refund is issued, you will receive an email notification. Please note that it can take 5-7 business days for your bank to reflect the transaction.

If, for any reason, the item you received is not in new condition, or if you received the wrong item(s), please contact us as soon as possible at orders@nativetothisplace.com with your order number and a photo of the issue. We’ll make it right.

Please see the sizing chart at the bottom of each product page. In the case where a size chart isn’t available and you are unsure, drop us a line at info@deepecologie.com

We carry garments made from several different materials. Everything we offer is Eco-Friendly, including 100% US-grown organic cotton, polyester from recycled plastic bottles, hemp, bamboo, and recycled cotton.

Great question! There's a very good chance you're going to live in your favorite Native to this Place t-shirt. Knowing this, we intentionally select materials that are durable and will stand the test of time. That said, we understand that life happens and they'll eventually show signs of wear and tear. Here are some simple home care tips to extend the life of your garments and take care of the screen printed design.

1. Wash with cold water - Washing on hot is just not necessary. It's not kind on the fabrics and uses a lot more energy than cold. Treat your garments to a soothing cold water wash and enjoy lower utility bills in the process.
2. Avoid harsh cleaning products - Use a gentle detergent and non-bleach stain remover when necessary. No need to bring out the harsh detergents, which truthfully aren't kind on the environment either.
3. Wash your garments inside out - Turning any garment with a screen-print inside out before washing or ironing will help reduce any fading.
4. Be stingy with your washing - Like jeans, your garments don't always need to be washed after every wear. Unless you really got after it outside and there's visible mud, dirt, sweat, grime, or hot dog mustard from your kids baseball game, consider spritzing it with a fabric spray and folding it back up. The more you wash, the faster your clothes will age and fade.
5. Tumble dry on low heat - Even though our materials are pre-shrunk, heat is not kind on clothing. Opt for tumbling on low to prevent shrinkage, damage and skyrocketed utility bills.

Oh boy do we! And we love working with retailers and organizations on custom orders. The best way to talk options is to get in touch directly through our Wholesale page. Cheers - we can’t wait to hear from you!